Talent.com

Call center agent Jobs in Lebanon

Create a job alert for this search

Call center agent • lebanon

Last updated: 3 days ago
Customer Experience & Quality Control Agent

Customer Experience & Quality Control Agent

noknok SALLebanon
Customer Experience & Quality Control Agents.Communicates with all existing and potential customers by covering all channels, such as online chatting, WhatsApp, phone calls, e-mails, and others .So...Show moreLast updated: 16 days ago
Conversion and Retention Agents

Conversion and Retention Agents

TechBiz Global GmbHLebanon, AK, LB
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.Conversion and Retention Agents to join one of our clients' teams. If you're looking for an exciting opp...Show moreLast updated: 30+ days ago
Travel Agent

Travel Agent

Sayah TravelLebanon
We are looking for a motivated and knowledgeable Travel Agent to join our team.The Travel Agent will be responsible for assisting clients in planning and booking travel arrangements including fligh...Show moreLast updated: 16 days ago
Job Opening : Telesales Specialist

Job Opening : Telesales Specialist

Beautypulse ArabiaLebanon
We are currently seeking a Telesales Specialist who is energetic, persuasive, and customer-focused to join our growing sales team. This role involves contacting potential clients, presenting our bea...Show moreLast updated: 16 days ago
Hiring customer service ( call center)

Hiring customer service ( call center)

Recruiting For You By Grace AntounLebanon
Hiring customer service ( call center) with experience for a catering company in Jdeideh.Send your CV to : Gracy1981@hotmail.Show moreLast updated: 16 days ago
Collection Agent (Call Center)

Collection Agent (Call Center)

Telesupport internationalLebanon
Contact customers to negotiate and collect overdue payments.Maintain detailed records of communications and payment statuses. Collaborate with team members to resolve disputes and find payment solut...Show moreLast updated: 16 days ago
Relationship Banker - Lebanon West Financial Center

Relationship Banker - Lebanon West Financial Center

Bank of AmericaLebanon
This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.Key respo...Show moreLast updated: 30+ days ago
Assistance Coordinator

Assistance Coordinator

Mideast Assistance International SALLebanon
Receiving, dispatching and replying to phone calls and mails within agreed time scales and according to call center procedure. Assisting clients as necessary by taking actions to provide high level ...Show moreLast updated: 16 days ago
Call Center agent

Call Center agent

JobfindersLebanon
Responsible for handling incoming and outgoing customer calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.Show moreLast updated: 16 days ago
Front Desk Agent

Front Desk Agent

Jamil Saab And CoLebanon
We are seeking a Front Desk Agent to join our team, at a luxury boutique hotel in Batroun.Greet and welcome guests with a friendly and professional demeanor. Check guests in and out of the hotel, en...Show moreLast updated: 16 days ago
Front Office Agent

Front Office Agent

Reston HotelLebanon
Nestled in the heart of the picturesque Jounieh Bay, Reston Hotel stands as a beacon of elegance and unparalleled service. We provide an ideal setting for discerning business and leisure travelers s...Show moreLast updated: 16 days ago
Travel Sales Agent

Travel Sales Agent

Standards ConsultantsLebanon
Experience Level : Fresh Graduate / 1–2 Years of Experience.We are looking for an enthusiastic and customer-focused Travel Sales Agent to join our dynamic team. The ideal candidate is passionate abou...Show moreLast updated: 16 days ago
Sales Agent Logestics Company

Sales Agent Logestics Company

LOGEXLebanon
At LOGEX, we are dedicated to providing seamless and effective freight forwarding solutions tailored to meet our clients' specific needs. With extensive expertise in the logistics sector, we special...Show moreLast updated: 16 days ago
Sales Representatives

Sales Representatives

HIRINGLebanon
Alph Rolling Papers Company is hiring!!!.Female Direct sales agent to cover Batroun-Koura Area.Previous experience as an outdoor sales is needed . Excellent communication and negotiations skills .Wo...Show moreLast updated: 16 days ago
Front Office Agent and Supervisor for Hotel in Jounieh

Front Office Agent and Supervisor for Hotel in Jounieh

Princessa Boutique Hotel JouniehLebanon
Princessa Hotel is currently hiring a young, dynamic, self motivated Front Office Agent and a Front Office Supervisor who want to move its careers forward. Responsible to provide professional and cu...Show moreLast updated: 16 days ago
Backdoor Agent

Backdoor Agent

Mike SportLebanon
Working Hours : Flexibility in working hours is needed as per the Store opening hours, including weekends & holidays.Greet customers, offer assistance and serve them in order to ensure their needs a...Show moreLast updated: 3 days ago
Real Estate Agent

Real Estate Agent

Phoenicia Real EstateLebanon
We are hiring Real Estate Sales Agents who are experienced in outdoor sales.Applicants should be competitive and high performers with a proven track record of sales achievements.Our team is strateg...Show moreLast updated: 16 days ago
Collection Operator Agent

Collection Operator Agent

ConfidentialLebanon
A company in Dekwaneh is looking for a Collection Operator Agent fluent in English, minimum 3 years’ experience.To be in charge of monitoring customer’s accounts and detecting overdue payments.Make...Show moreLast updated: 16 days ago
Customer Service Agent

Customer Service Agent

Malak Al TawoukLebanon
Malak Al Tawouk is hiring Customer Service Agents for Zouk Area : .Minimum 1 to 2 years in customer relations .Ability to handle customer complains . Ability to work under pressure .If you're interest...Show moreLast updated: 16 days ago
Marketing Coordinator

Marketing Coordinator

kaptnLebanon
Marketing Coordinator Job Description.Join Kaptn, formerly known as The Kode App, and be part of a dynamic team dedicated to innovation and excellence. As a Marketing Coordinator, you will work clos...Show moreLast updated: 16 days ago
This job offer is not available in your country.
Customer Experience & Quality Control Agent

Customer Experience & Quality Control Agent

noknok SALLebanon
16 days ago
Job description

noknok is looking for Customer Experience & Quality Control Agents.

ROLE AND RESPONSIBILITIES

  • Communicates with all existing and potential customers by covering all channels, such as online chatting, WhatsApp, phone calls, e-mails, and others
  • Solves all the customer issues including order fulfillment topics that may relate to pre-sale or post sale activities such as product inquiry, price, stock availability, payment, and order processing, receiving returns, exchange, wrong items, drivers deviating from the correct customer approach or address, etc.
  • Communicates with various noknok parties such as the drivers to ensure a timely delivery to the correct location and the warehouse staff when there are any missing items.
  • Handles filling in the incident reports for all the encountered customer issues, and following up until ticket is closed
  • Follows communication procedures, guidelines, and policies while maintaining a professional attitude towards customers

Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

  • Takes pertinent information such as addresses from customers when they are not clear
  • Assists with the placement, modifications, and cancellation of orders with (an attempt to persuade customers to reconsider cancellation)
  • Follows and abides by a preset manual to fulfill the right steps of the tasks
  • Depends on the present rules to financially compensate the customer (when needed) while investigating the source of the problem to identify the responsible parties.
  • Portrays a caring and professional image of the business to the customers
  • Records actionable insights and data for the business to ensure that the consumers’ voices are heard, and adjustments are made
  • Ensures that quality issues (e.g., quality deviation, OOS) and quality-related customer complaints are appropriately investigated and handled
  • Seeks out and implement operational improvements to maintain, improve quality of service and increase customer satisfaction
  • Alerts the Fleet and Operations departments of any customer request.
  • Proactively monitor and detect any issues at all points of the preparation and delivery processes.
  • Ensures each order is delivered successfully.
  • Performs other duties as assigned

    • EDUCATION REQUIREMENTS

  • Bachelor’s degree in business administration, Marketing, or any equivalent degree

    • QUALIFICATIONS REQUIREMENTS

  • 0-3 years of relevant experience

    • KNOWLEDGE, SKILLS& ABILITIES

  • English language
  • French is a plus
  • Computer Skills
  • Stress and Time Management Skills
  • Organizational skills
  • Business ethics
  • Problem-solver
  • Initiative taker
  • Team player
  • Confidentiality

    • PHYSICAL EFFORT

  • Long working hours on laptop
  • Using the phone for long hours
  • Job requires working overnight and during weekends or holidays

    • Interested candidates can apply via email at christelle.waked@noknok-lebanon.co mentioning in the subject line "CE & QC Agent"