Technical Support Coordinator

Coordinate Technical Excellence from Lebanon

Are you a technical support professional who loves solving complex problems and ensuring customer success? Do you want to take the next step in your career, moving from hands-on fixes to coordinating solutions for a global clientele?

Azurreo is a global leader in telecom and IT outsourcing. For over 15 years, we've been the trusted partner behind complex projects in 25+ countries, providing end-to-end solutions that help businesses thrive internationally.

We are looking for a Technical Support Coordinator to join our international Helpdesk team. This is more than just a support role; it's a central position where you will act as a bridge between our clients and internal technical teams. You will be the key to diagnosing issues, driving resolutions, and improving our processes—all from the comfort of your home in Lebanon.

Tasks

Your Mission : Key Responsibilities

In this role, you will be the frontline hero for our international clients, ensuring their technical issues are resolved efficiently and effectively.

• Be the Voice of Support : Act as the primary point of contact for clients, managing technical inquiries via email, chat, and phone with professionalism and empathy.
• Diagnose & Troubleshoot : Investigate and resolve a wide range of technical issues related to networks, software, and servers (including DNS, SSL, FTP, VPN).
• Drive Issue Resolution : Take ownership of complex tickets, performing initial diagnostics and providing clear, detailed information to escalation teams for a swift resolution.
• Improve & Innovate : Collaborate with internal teams to identify recurring problems, propose long-term solutions, and help update knowledge base articles and documentation.
• Mentor & Guide : Share your knowledge and help mentor junior team members, fostering a culture of continuous learning.
• Enhance Client Satisfaction : Actively participate in projects aimed at improving the overall efficiency and quality of our Helpdesk services.

Requirements

What You Bring to the Team (Requirements)

The Essentials :

What Will Make You Stand Out :

Benefits

Why You'll Love a Career at Azurreo

When you join Azurreo, you're not just filling a role—you're building a future. We invest in our people because they are our greatest asset.

Ready to Apply?

If you are a tech-savvy problem-solver based in Lebanon, ready to coordinate solutions on a global stage, we want to hear from you.

Please submit your CV and a brief cover letter explaining why you are the perfect fit for the Technical Support Coordinator role at Azurreo.

Azurreo is a global services company specializing in technology, telecom, and engineering. We support industry leaders around the world by providing innovative and agile workforce solutions, project deployment, and local field services. With a presence in multiple countries, our teams are dedicated to helping clients deliver high-impact outcomes through operational excellence and technical expertise.