لم تعد تقبل الطلبات
Junior Support Engineer
Valsoft CorporationBeirut, Beirut Governorate, LBمنذ أكثر من 30 يومًا
نوع الوظيفة
- Quick Apply
الوصف الوظيفيShare expertise and knowledge of the technology supported by the department, as well as departmental processes and procedures, to ensure correct treatment and satisfaction of customers with the junior engineers. Create comprehensive documentation on problem-solving approaches encountered, contributing to the future efficiency and effectiveness of the department. Provide training to junior engineers on both company and third-party software, fostering their professional development and enhancing overall team capabilities. Ensure that shifts meet SLAs for response and resolution, maintaining high standards of service delivery. Assist junior engineers in resolving cases, providing guidance and support as needed to achieve timely and satisfactory outcomes. Perform system updates, prioritizing the most complex ones, to maintain system integrity andnfunctionality. Hold meetings with clients to discuss both their cases and company initiatives, building strongnrelationships and ensuring alignment with client needs and expectations. Supervise communications with cases during shifts, not limited to those assigned, to ensurenconsistent and effective client engagement. Commit to occasional trips to clients or meetings at head offices. Be available for internal departmental meetings on a daily basis to raise issues, offer ideas, and provide assistance as needed. Fulfil assigned guarding shifts, demonstrating commitment to departmental responsibilities and contributing to overall operational efficiency. Maintain knowledge of all products in the Media portfolio, staying informed about product features, updates, and developments. Basic knowledge of the technologies and systems we support. Ability to quickly learn new technologies and procedures. Excellent verbal and written communication skills. Ability to explain technical concepts clearly and concisely to non-technical users. Ability to effectively identify and resolve basic technical issues. Ability to work under pressure and manage multiple tasks simultaneously. Willingness to work in a collaborative environment and accept guidance from senior engineers. Proactive attitude and ability to work independently when necessary.
Aspire Software is looking for an Junior Support Engineer to join our team in Lebanon !
Here is a little window into our company : Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio
What your day will look like :
- Ensure Customer Satisfaction and Service Excellence
- Handle the most complex cases, whether self-assigned or escalated from junior engineers, to ensure prompt resolution and customer satisfaction.
- Keep clients informed of the status of their cases, providing updates and maintaining open lines of communication throughout the resolution process.
- Commit to having phone calls with clients in urgent cases, demonstrating a proactive approach to addressing customer needs.
Knowledge Sharing and Documentation
Meeting Service Level Agreements (SLAs) and System Maintenance
Client Engagement and Communication
Departmental Collaboration and Contribution
Requirements
Technical Skills :
Communication Skills :
Teamwork :
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Junior • Beirut, Beirut Governorate, LB
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