Operations Manager (Remote)

About our Client :

Our client is a leading online learning platform that provides professional development and skills training through a comprehensive library of courses. Specializing in business, technology, software, and creative skills, they serve both organizations and individual learners with interactive, video-based content. With a strong presence in the MENA region and support for the Arabic language, the platform focuses on delivering practical, job-relevant education that drives professional growth and organizational success.

_______________________________________________________________

Job Summary :

We are looking for an Operations Manager for one of our clients to ensure their Web Division operates as a cohesive, efficient, and high-performing unit. You will be responsible for implementing and maintaining division-wide operating models, performance frameworks, and compliance standards. This role is crucial in enabling sustainable growth and reliable delivery across all functions including engineering, product, product design, QA, and project management.

You will work closely with division leaders (Head Product Owner, Engineering Manager, Product Design Lead), focusing on building and maintaining the processes, metrics, and talent infrastructure that drive our success.

________________________________________________________________

Key Responsibilities :

Operational Strategy & Efficiency :

• Implement and continuously improve division-wide operational standards and SOPs
• Ensure division-wide consistency of sprint planning processes
• Facilitate sprint alignment meetings across teams and support quarterly operational reviews
• Identify inefficiencies and bottlenecks across teams, implementing process improvements

Performance Management :

Talent & Organizational Development

Partner with HR on talent acquisition for division needs

Help define career paths, role expectations, and onboarding processes

Support professional growth opportunities and continuous learning

Compliance & Governance

Ensure adherence to quality, security, and documentation standards

Assist with operational audits, postmortems, and risk assessments

Support business continuity and operational resilience efforts

Cross-Team Alignment

__________________________________________________________________

Why Join Us

Join a growing SaaS organization as a key operations leader

Work at the heart of innovation, learning, and technology

Help create an environment where teams can perform at their best

Competitive compensation, benefits, and growth opportunities