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TalentWorldGroup Plc.
German Technical support L2TalentWorldGroup Plc. • Lebanon
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German Technical support L2

German Technical support L2

TalentWorldGroup Plc. • Lebanon
30+ days ago
Job description

Level 2 Technical Support (German) – Remote (Medical App Project)

Deadline: April 22, 2026

Start: May 2026 (1st–2nd week)

Contract: Freelance | Remote: 100%

Languages: German (C2/native) + English


About the Role

TalentWorldGroup is hiring German-speaking L2 Technical Support Specialists for a medical app project.

This is a hybrid L1 + L2 role:

  • Handle user support (calls & tickets)
  • Investigate and resolve technical issues

You'll act as a bridge between users and engineering teams.


Responsibilities

L1 – Customer Support

  • Inbound calls (users/patients)
  • Onboarding, navigation, basic troubleshooting
  • Real-time support & clear communication
  • Case documentation in Zendesk

L2 – Technical Support

  • Investigate escalations & replicate issues
  • Analyze logs/API behavior
  • Identify root cause
  • Escalate to L3 with clear documentation
  • Follow up & identify recurring issues


Profile

  • Native German + strong English
  • 1–3 years in technical/customer support (L2 preferred)
  • Strong troubleshooting & analytical skills
  • Basic APIs/logs/backend understanding
  • Experience with admin tools & inbound calls
  • Clear communicator with customer focus

Tools: Zendesk (mandatory), Five9/CRM (plus)


Schedule

  • 08:00–17:00 (CEST)
  • 4 hours per day
  • Flexibility required


Compensation & Training

  • €15/hour (production + training)
  • Training duration: ~2–2.5 weeks (May 2026)


Technical Requirements

  • Stable wired internet
  • 8GB RAM, 1.8GHz CPU, 10GB free storage
  • 1920x1080 screen preferred
  • Wired USB headset
  • Windows 11+ or macOS 14+


Why Join Talent World Group

  • Fully remote, flexible setup
  • Freelance cooperation agreement
  • Stable, long-term collaboration
  • Paid training
  • Growth into English projects or broader CSR roles
  • Supportive international team
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German Technical support L2 • Lebanon

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